Is Astound (Wave) Broadband's billing terms and conditions too long to read? I've got you covered. FYI, they charge $1 for one-time payments. If you want to avoid this, you can set up auto-pay.
ASTOUND's Billing Terms & Conditions outline the agreement between you and ASTOUND Broadband. Key points include:
Service and Regulations: Services are subject to federal, state, and local regulations. If there's a conflict between these terms and regulations, the regulations prevail. Binding arbitration is mandatory for disputes.
Credit Check: ASTOUND may check your credit before providing services. A deposit might be required, refundable upon termination of services minus any outstanding charges.
Payment: Bills are issued monthly. If you dispute a charge, you must notify ASTOUND within 180 days. Late payments may result in service disconnection and additional fees.
Equipment: ASTOUND owns all equipment provided. You’re responsible for its care and must return it upon service termination or face additional charges.
Service Disruptions: ASTOUND is not liable for service outages or interruptions. Credits may be given for qualifying outages.
Installation and Repairs: ASTOUND handles equipment repairs and replacements. If damage is due to misuse, you may be charged.
Force Majeure: ASTOUND is not liable for service interruptions caused by events beyond their control, like natural disasters or government actions.
Customer Responsibilities: You must provide accurate information and allow ASTOUND access to your premises for service and equipment maintenance.
Termination: Either party can terminate the service. If terminated by ASTOUND due to your breach of the agreement, you may face additional costs.
Arbitration: Any disputes must be resolved through arbitration, not court. You can opt-out of this clause within 30 days of agreement acceptance.
Privacy: ASTOUND will protect your personal information according to federal laws and regulations.
TL;DR
- Billing and service issues: Pay your bills on time; disputes must be raised within 180 days.
- Equipment: ASTOUND owns it; return it if you cancel.
- Arbitration: Disputes go to arbitration, not court, unless you opt out within 30 days.
- Privacy: ASTOUND protects your personal info according to the law.
